Wulfgar Props stands by the quality of its products wholeheartedly.
| If you decide you do not want to purchase an item, we accept order cancellation within 24 hours of purchase. All orders that are Canceled more than 24 hours after the order was placed will be charged a 20% of item cost restocking fee.
Exception: we can not cancel an order if it has already shipped. We do not accept returns or exchanges on most products (exceptions below). |
-Broken Items
| Broken items due to shipping must be reported within 3 days of receipt. If you receive an item broken, please keep all parts, packing and boxes, take pictures of the box and packing. Some shipping companies will not honor claims if the item is not available for their inspection. Please send pics to returns@wulfgarprops.com and we'll respond within 3-5 business days (most of the time much sooner). We'll likely offer a return the item for a refund or exchange or instructions on how to fix it (some things look broken, but just need to be screwed together, etc). Once you've shipped the item back to us (customer is responsible for the cost of shipping) we will refund or exchange your order. We'll pay the domestic shipping for an exchange (not a return) - but for international customers, you will be responsible for paying shipping for the exchange. |
-Other Returns
| If you believe your item is not a described, contact our store directly with your concerns. If possible, we will replace your item with a new one which meets your expectations. |