Free Shipping over $199 in the United States



Can I cancel my order?

We completely get it, we change our minds too! Orders cancelled after a product has started processing are subject to a 20% restocking fee. Once an item has shipped, we are unable to cancel an order. Contact us for more info.

What if I want to speak to someone?

We want to speak to you too! Email us at, or use our contact form at the bottom of the page.

Do you offer bulk / wholesale discounts?

Yes! If you're interested in a bulk order please contact us at with what you're interested in and we'll get you a custom invoice with combined shipping. 

Do you mind if I resell your product?

No, we sell to a few regular customers for resale and we do not mark our products with logos or maker marks.  Many times we help advertise for your site/store. 

If interested please contact us at with what you're interested in and your store/site name. 

We encourage brick and mortar stores to purchase our items for re-sale.

Do you offer rental of props for film, photo shoots, etc?

Yes! Please contact us with more information about your project!


What countries do you ship to?

Yes, we offer international shipping to most countries. Please note that international orders may be subject to additional fees and duties, which are the responsibility of the customer.

How long will it take to receive my order?

Most products are processed and shipped in 2-5 business days and will arrive 3-5 days after shipment.

Some of our products require finishing/are made to order and require extra processing time.

Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

If you require express processing/delivery or are on a tight timetable please contact us directly after purchasing via email at

My was lost during shipment, what now?

Before contacting us, please contact your local post or shipping office with the tracking number, as this happens to be the best way of tracking a package.  Some times they are holding it for some reason and the customer just needs to contact the local office, especially for international customers.  

If this fails, please contact us at and we'll respond within 3-5 business days (most of the time much sooner).  We'll track your package and work with you on seeing where your package is.  


Do you take returns?

Yes, but the customer will be charged a 20% of item cost restocking fee. This fee covers materials and labor already invested in the order.  Shipping fees will not be refunded. Wulfgar Props does not provide shipping labels for returns.

If there's substantial breakage or wear and tear (from use on a photoshoot or film set) we reserve the right to deny the refund. 

My item broke during shipping, what do I do?

Broken items due to shipping must be reported within 3 days of receipt. If you receive an item broken, please keep all parts, packing and boxes, take pictures of the box and packing. Some shipping companies will not honor claims if the item is not available for their inspection.  

Please send pics to and we'll respond within 3-5 business days (most of the time much sooner).   We'll likely offer a return the item for a refund or exchange or instructions on how to fix it (some things look broken, but just need to be screwed together, etc).  Once you've shipped the item back to us (customer is responsible for the cost of shipping) we will refund or exchange your order. We'll pay the domestic shipping for an exchange (not a return) - but for international customers, you will be responsible for paying shipping for the exchange. 


Are you going to sell my personal info, or do anything else shady?

No. we will never take advantage of your personal info for personal gain, we value your privacy as much as you do. 

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.